Producer Description
The beginnings of Santa Ema date back to the opening of the 20th century, when don Pedro Pavone Voglino, an Italian immigrant, sportsperson and businessman, discovered a great terroir in Isla de Maipo, the place where our head offices are still operating today.The founder and his son, Fe9lix Pavone Arbea, an entrepreneur of great vision, began in 1956 a winemaking business called Vinos Santa Ema. They equipped it with state of the art industrial infrastructure for developing and managing bottled wines of high quality.As of then, Santa Ema has opened its doors to Chile and the world, starting its exports in a solid and uninterrupted growth process, reaching today more than 30 countries.If anything characterizes the spirit, mission and vision of Vinos Santa Ema, today in the hands of the 4th generation of the Pavone Family, that is the complete and constant commitment to the following fundamental principles:Respect for the human beingThis is made manifest through a considerate treatment and open-door policies towards our workers, which has allowed us to always work as an efficient and united team.Quality firstThis is at the very base of our wines’ excellency and our main goal. Always searching to improve the productive processes.Care for the environmentWe have incorporated the most demanding quality certifications in our productive operations as well as severe safety and sustainability procedures.Passion for what we doThis expresses itself in the personality of our wines as well as in the stability of the relations with our suppliers, distributors and our community.
Quick Shipping and Professional Packaging
We offer a broad range of shipping options thanks to our long-running partnerships with UPS, FedEx and DHL. Our warehouse staff are educated to pack your items exactly as per the specifications that we supply. Your items will undergo a thorough inspection and be securely secured prior to being shipped. We ship to thousands of customers each day from multiple countries. This is a sign of our determination to become the largest online retailer worldwide. Both Europe as well as the USA have distribution and warehouse centers.
Please note that orders with more than one item will be given a processing time according to the specific item.
Prior to shipping, our team will perform an exhaustive inspection of the items you purchased. Today, the majority orders will be shipped within 48 hours. The delivery time is estimated to be between three and seven days.
Returns
The stock is constantly changing and cannot be fully controlled by us due to the involvement of several different parties, such as the factory and our warehouse. The actual stock can change at any moment. Please be aware it's possible your order may become unfulfilled when you have placed the order.
Our policy is valid for a period of 30 days. If it's been more 30 days since you purchased your item and we're unable to offer you a full refund or exchange.
You are able to return an item when it's unopened and is in the same condition when you first received it. It must also be in the original packaging.
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